Effective Date: October 30, 2025
Paltu Life Ventures Pvt Ltd (“we”, “our”, “us”) operates an online platform connecting pet owners with verified service providers. This Privacy Policy details how we collect, use, and protect your information.
We are committed to operating in full compliance with applicable Indian data protection laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
We collect information necessary to facilitate services for both Pet Parents and Service Professionals.
This is the information you provide during registration or use:
Identity & Contact: Name, physical address, phone number, and email.
Account Details: User credentials and profile information.
Communication: Records of chat and direct communication with our team and service providers.
This information helps providers fulfill services safely and effectively:
Pet Details: Type (e.g., dog, cat), breed, age, and service preferences.
Health Records: Veterinary notes, medication, or specific health concerns (if you voluntarily choose to provide this).
Bookings: Service type, dates, location, and specific instructions.
Payment Data: Processed via secure, PCI-DSS compliant third-party gateways. We do not store full credit card details.
Usage Data: Device information, browser type, IP address, and location data.
Cookies: Information collected through cookies and tracking tools for analytics and personalization.
We collect and process your information for the following specific purposes:
Service Fulfillment: To enable you to make bookings and allow service providers to fulfill the agreed-upon care.
Personalization: To tailor your experience, recommend relevant services, and facilitate vendor connections.
Platform Improvement: To analyze site usage, improve functionality, and develop new features.
Legal Compliance: To ensure compliance with all government regulations, tax laws, and animal welfare standards in India.
Security: To detect and prevent fraud, abuse, and security threats.
The legal basis for processing your personal and pet-related information is Your Consent.
Withdrawing Consent: You have the right to withdraw your consent at any time. To do so, please email our Data Protection Officer at: paltulifeapp@gmail.com.
Health-related data of pets or images collected specifically for service purposes are treated as Sensitive Personal Data or Information (SPDI) under Indian law. This data is:
Stored securely with restricted access.
Never shared externally without your explicit, separate user consent.
Your data is stored on servers located within India to comply with regional data protection requirements.
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required for regulatory and legal compliance.
We implement robust security practices, including:
Encryption protocols for data in transit and at rest.
Firewall security and access control mechanisms.
Adoption of security standards comparable to ISO/IEC 27001.
We only share limited information with the following parties when absolutely essential for business operations:
Registered Service Providers: Sharing name, contact, pet and booking details to facilitate the service.
Payment Gateways: Sharing necessary data to process your payments securely.
Logistics & Verification Partners: When essential for background checks or service logistics.
Law Enforcement: When legally required by a valid court order or government mandate.
As a user, you retain control over your personal data. You have the right to:
Access your personal data held by us.
Update or correct inaccurate data.
Delete your account and associated personal data (subject to legal retention requirements).
Request restriction of the processing of your data.
Lodge complaints with the appropriate data protection authorities in India.
Our platform is not intended for and we do not knowingly collect personal data from persons under 18 years of age.
We reserve the right to update this Privacy Policy. Users will be notified through the Paltu Life Platform or via email before any material changes take effect.
For any questions, requests regarding your data rights, or complaints, please contact our designated Data Protection Officer:
Data Protection Officer Email: paltulifeapp@gmail.com Address: Paltu Life Ventures Pvt Ltd, Mumbai, Maharashtra, India
